Contacting Us

To delete your account please following these instructions:

• 1. Log into your account if you are not already logged in
• 2. Click "VIEW / EDIT YOUR ACCOUNT" above
• 3. Click the "DELETE ACCOUNT" link
• 4. Enter your password and then click the button

If you have any payments queries please contact Verotel, our payment provider. To contact Verotel you can use one of the following options:

• Visit https://www.vtsup.com/en/ and choose an option.
• Visit their contact form: https://www.vtsup.com/en/inquiry/general.
• If you are residing in the United States you can ring 1-877-872-9246 (toll-free).

GIFT / PRE-PAID CARDS

Changes have occurred for debit/gift/pre-paid card purchases. Given that people who are under the age of 18 are able to obtain debit/gift/pre-paid cards, these card purchases for adult content are being declined at an increasing rate. These new restrictions are in an effort to keep adult content away from those who are underage. Ourselves and our payment gateway Verotel have no control over this and it is extremely unlikely to change in the future. If you are trying to purchase with a debit, gift or pre-paid card and it has been declined, you will need to use a different payment option.